FAQ

  • How do I start a quote for my event?

    Please note, we do not offer any specific packages as every look we create is custom for our clients.

    There are two ways to do this:

    (1) Create a Wishlist! Select the product(s) you are interested in by clicking on the small heart icon on the top left of the product. To view your list in full, select the heart on the bottom right corner of your screen. Enter your event details and it will come straight to our inbox! We’ll be in contact within 24-48 hours.

    (2) Email us! We’d love to work one-on-one with you. Email sales@tablemannerstx.com. You can let us know which pieces you are interested in, and we can build out a quote for you or offer suggestions based on your needs.

  • Can I edit my order after I book?

    Yes, we request that you may make changes to your order (items and counts) up to 3 weeks in advance of your event. Your final payment will be due 20 days prior. After this time, you can still make reductions and changes, but payment is final. You may be subject to a restocking fee for any items removed. Note: increases to inventory can be added up to the week prior to the event without penalty, but be aware that quantities may be limited.

  • Why is there a damage waiver?

    The damage waiver is mandatory for all orders and is non-refundable. It provides coverage for regular wear and tear on our inventory, as well as for any additional broken or damaged items.

    The damage waiver encompasses a 10% fee for deliveries and pickups managed by Table Manners, factoring in the transportation of our inventory. For Will Call orders, where the client assumes responsibility for transportation, the charge increases to 15%.

  • How does the booking process work?

    To book your event we’ll need a 50% deposit and a signed contract, which can be done through our ONLINE quote system - GoodShuffle. Payment in full is due 20 days in advance of your event, when your order will be finalized. Any additions you make to your contract after that will require a separate payment.

    All contracts will include taxes and a damage waiver

    We do have a 2.9% processing fee for credit card payments. If you’d like to avoid this, ACH payments can be made through GoodShuffle and we also accept checks.

  • Inventory, Storage, and Delivery

    We do not sell partial glass racks, and all of our glassware comes in different size racks. We will always change the glassware quantity (to the closest number you requested, that aligns with our sizing) on your order to reflect this. These measure 19" x 19", (they look like this and vary in height).

    All of our flatware comes in packs of 10s and will be wrapped in clear plastic bags and travel in bus tubs. These measure 20” x 15” and are roughly 5” tall.

    All of our napkins come in packs of 10s. These are saran wrapped and will travel in a laundry bag you will use for your return.

    Our plates come in milk crates, amounts vary by size of the plate. The milk crates measure 13" x 13" and are 11" tall.

    Our chargers come in large yellow top boxes (which measure 15" x 21" x 31") and our napkin rings and smaller accessories come in small plastic bins.

  • I am a caterer, venue, event planner, or photographer and would like you to showcase your wares at my next open house OR photo shoot. Are you interested?

    Yes! Please fill out our “open house/photoshoot questionnaire” here and we’ll let you know if we’re available. We do offer discounts for open houses and photo shoots. In order to receive the discount, we require that we are the only tabletop vendor in use for the promotional event.

  • What are your delivery rates?

    We calculate delivery off of a base rate of $50 and $1.75 per mile (round trip) from our warehouse in East Austin to your venue. We do charge an additional $100 late-night strike fee on most contracts, unless we are allowed to come pick up the following day.

    We have seasonal delivery minimums - $1,200 for Jan, Feb, June, July, and August and a $1,500 delivery minimum for Mar, April, May, Sep, Oct, Nov, and Dec. The minimum is calculated on hard goods only, prior taxes and fees.

    Your contract will include the cost for a 4hr delivery window. If you need the delivery to happen in a 2hr timeframe, it's an additional $100. If it needs to happen at a pinpoint time, it's an additional $200.

    Depending on your order size, logistics, and truck sourcing, you may be subject to a higher staffing rate and/or truck size rate, and this will be discussed on a case-by-case basis.

  • Can I pick up and return my own order?

    Yes, and we do encourage this for smaller orders under the delivery minimum! We call this a Will Call order. This means you [or your team, family, or wedding planner] would pick up/return the items yourself on the days surrounding your event (M-F). Our showroom & warehouse is located at 7216 E. Highway 290, Austin, TX 78723 and our hours are 10 am - 5 pm. We are closed on the weekends for Will Call pickups and returns.

    There is no minimum spend for will call orders.

    WILL CALL LIMITS: after a certain size order, it may not make sense for either party to have something planned as a will call. Unless you are a caterer that has access to larger vans and experience hauling the equipment we use to carry our inventory (milk crates, glass racks, etc), we may discuss changing the logistics of your order.

    WILL CALL TIMING: we ask that you adhere to the timing listed in your contract, of M-F, 10 am - 5 pm for will call pickups and returns. If you are late returning a will call order, an extra labor charge of $75 per day will apply for each day beyond the agreed-upon drop-off date.

  • Other things to note:

    RUSH FEES: if you are submitting a last-minute order for your event that requires our team to give your order priority, you may be subject to a 10-20% rush fee depending on the size and quantity of inventory.

    MOCKUPS: if you have an order already created in our system, we do offer mockups free of charge. However, if an item breaks during a mockup, we will need to charge you the replacement cost of this item after the fact. If you do not have an order already created with us prior to your mockup, but then start an order with us after the fact, we will credit the amount you paid for your mockup towards your final payment.

    COMPLICATED DELIVERIES/PICKUPS & PRIVATE RESIDENCES: depending on the location and delivery/pickup needs, you may be subject to additional fees if our delivery driver has to walk far distances with a dolly, walk up/down stairs, set items up for you, etc.